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ARBORWELL

TOOLS FOR THOUGHT
READING · WRITING · PLANNING

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Privacy policy

ARBORWELL OFFICE SUPPLY LLC, trading as ARBORWELL, operates arborwell.shop. This policy explains how personal information is handled when you visit our store, place an order or contact us.

Information we collect

Depending on your interaction with us, we collect:

• Contact details, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, such as products purchased, order numbers, payment status, returns and refunds.
• Communications you send to us, including customer service messages and information supplied to resolve an order issue.
• Technical and usage information, such as IP address, browser type, device information, pages viewed and interactions with the store.
• Privacy preferences and marketing choices you provide.

Payment credentials are processed through the payment services offered at checkout. Please do not send full payment card details, passwords or identity documents in ordinary customer service emails.

How information is collected

We receive information directly from you when you check out, complete a form or communicate with us. Technical information may also be collected through cookies and similar technologies.

We receive information from service providers where necessary to confirm payments, fulfill deliveries, prevent fraud and manage the store.

Why we use information

We use personal information to:

• Process payments and fulfill orders.
• Send order confirmations, tracking updates and service messages.
• Handle cancellations, returns, exchanges and refunds.
• Respond to inquiries and resolve complaints.
• Maintain and secure the store and investigate suspected fraud or misuse.
• Keep records required for accounting, tax and other legal obligations.
• Understand and improve store performance.
• Send marketing communications where permitted by law and consistent with your choices.

Service messages relating to an order are separate from optional marketing communications.

Shopify and service providers

Our store is hosted by Shopify. Shopify processes personal information to provide and support the store, checkout and related services.

We share information with service providers where necessary for their role, including website hosting, payment processing, delivery, customer support, technical support and business administration.

If Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process information about interactions with our store together with information from interactions with other merchants and Shopify to provide those services, including personalization and advertising-related services.

Information may be processed by Shopify and other providers in countries outside your state or country of residence.

For information about Shopify’s processing and privacy choices, see:
https://www.shopify.com/legal/privacy/consumers

We may also disclose information when required by law, to respond to valid legal requests, protect legal rights, investigate fraud, or in connection with a business transfer subject to applicable safeguards.

Cookies, analytics and advertising

Cookies and similar technologies can support shopping cart functions, checkout, security and saved preferences.

If analytics or advertising tools are enabled, they may also collect information about browsing activity, device identifiers and interactions with products or advertisements. Depending on the tool and applicable law, some disclosures may be considered a “sale,” “sharing” or use for targeted advertising even where no money is exchanged.

Where available, you can manage choices through the store’s cookie controls or privacy preference tools. You may also contact support@arborwell.shop to request an applicable opt-out.

You can block or delete cookies through your browser. Blocking essential cookies may affect the cart, checkout or other store features.

Where applicable law requires us to recognize a valid browser-based opt-out preference signal, such as Global Privacy Control, we will give effect to that signal as required.

Marketing choices

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing does not stop necessary communications about purchases, deliveries, returns or other services you have requested.

Retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, maintaining financial records and meeting legal obligations. Retention periods depend on the type of information and the reason it is held.

We use reasonable administrative, technical and organizational safeguards to protect personal information. No online transmission or storage system can be guaranteed completely secure.

Your privacy rights

Depending on your location and the law applicable to our business, you may have rights to access, correct, delete or obtain a copy of personal information, withdraw consent, or opt out of certain sales, sharing or targeted advertising.

Contact support@arborwell.shop to submit a request. Please describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may need to verify your identity using information proportionate to your request.

An authorized agent may submit a request where permitted by law. We may require evidence of authorization and identity verification.

We will respond within applicable legal time limits. If we decline a request, we will explain the reason and provide information about any available appeal process. We will not unlawfully discriminate against you for exercising your rights.

Children’s information

The store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has supplied personal information so that we can investigate and take appropriate action.

External websites

Links to third-party websites are subject to those websites’ privacy practices. Review their policies before submitting personal information.

Changes to this policy

We may revise this policy to reflect changes in our practices, services or legal requirements. Material changes will be communicated as required by applicable law.

Privacy contact

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Return & Refund Policy

This policy applies to purchases from arborwell.shop, operated by ARBORWELL OFFICE SUPPLY LLC.

30-day returns

Request a return or exchange within 30 calendar days after delivery, including for a change of mind. There are no product-category exclusions. Change-of-mind items should be unused, complete and in their original condition after reasonable inspection. Include original packaging where reasonably possible; it is not mandatory for defective-product claims.

Return method and costs

Email support@arborwell.shop with your order number and the items to return. Contact us before shipping so we can provide instructions and a prepaid label or another merchant-paid return method. Returns are by mail to our company address below. Keep proof of dispatch. A delay in our response does not invalidate a request made within 30 days.

We pay eligible return and exchange shipping costs, including change-of-mind returns and replacement shipping. No restocking, return processing or exchange fees apply.

Refunds

We initiate eligible refunds to the original payment method within 3 business days after receiving and inspecting the return. Refunds include the amount paid for the returned goods and included applicable tax. Bank processing time is additional. Standard delivery is free. We notify you when the refund is issued. Any issue with a return will be explained before a proposed deduction or rejection.

Damaged or incorrect products

Contact us promptly with details of damage, defects, missing parts or an incorrect item. Photos help where available. We arrange an appropriate replacement, exchange or refund and pay necessary shipping. Applicable statutory rights remain unaffected.

Exchanges and cancellation

Exchanges depend on availability; any price difference is agreed before proceeding. If a replacement is unavailable you may choose an eligible refund. Request cancellation before dispatch; if not yet dispatched we cancel and initiate a full refund within 3 business days. After dispatch use the return procedure.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Privacy Policy

ARBORWELL OFFICE SUPPLY LLC operates arborwell.shop on Shopify. We handle personal information to operate the store, fulfill purchases and respond to customers.

Information and purposes

We collect contact and address details, order and payment-status information, support communications, privacy choices and technical data such as IP address, device, browser and store interactions. Information comes from you, cookies and service providers. We use it for payments, deliveries, returns, support, security, accounting, legal obligations and store improvement. Payment credentials are processed by the payment services shown at checkout; do not email full card details.

Service providers and Shopify

Necessary information is shared with Shopify and providers for hosting, payment, delivery, administration and technical support, and where legally required. Providers may process data outside your state or country. If Shopify Network Intelligence or other enhanced services are enabled, Shopify may combine store interactions with interactions involving other merchants and Shopify for personalization and advertising services. See Shopify’s Consumer Privacy Policy.

Cookies and choices

Essential cookies support security, cart and checkout. If analytics or advertising services are enabled, additional browsing information may be used; some disclosures may qualify as sale, sharing or targeted advertising under applicable state law. Use available store privacy controls or email us to exercise an applicable opt-out. Where required, valid recognized browser opt-out signals, including Global Privacy Control, are honored. Blocking cookies can affect store functions. Optional marketing can be stopped through an unsubscribe link or by contacting us.

Retention and rights

We retain data as reasonably needed for its purpose, orders, disputes, accounting and legal duties, using reasonable safeguards; no system is perfectly secure. Depending on applicable law you may request access, correction, deletion, portability, consent withdrawal or advertising/data-sharing opt-outs. Email us; proportionate identity or authorized-agent verification may be required. We respond within applicable legal periods, explain refusals and available appeals, and do not unlawfully discriminate.

Children and changes

The store is not directed to children under 13 and we do not knowingly collect their data. Contact us about any concern. We may update this policy and communicate material changes as required. External websites have their own privacy practices.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Terms of Service

These terms govern use of arborwell.shop and purchases from ARBORWELL OFFICE SUPPLY LLC, trading as ARBORWELL.

Products, orders and payment

Provide accurate order details and use the store lawfully. Product listings describe included items, dimensions, quantities and materials. Props are excluded unless stated. Goods must conform to their descriptions. Prices are in USD and include applicable sales tax. Standard shipping is free with no minimum; no separate tax, shipping or handling charge is added at checkout. Payment options are those actually shown at checkout.

Order confirmation acknowledges receipt; acceptance occurs on dispatch confirmation. Before acceptance an order may be declined for legitimate reasons such as unavailable stock, payment failure, suspected fraud or an obvious material listing error. We notify you and refund collected funds within 3 business days. A corrected price is not imposed without agreement.

Delivery and returns

We ship from the U.S. to the contiguous 48 states only. Processing takes 1–3 business days and transit an estimated 3–5 business days. Cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Dispatch delays are notified with the option to agree to a revised date or cancel for a full refund as required by law.

Request returns or exchanges within 30 days after delivery, including change-of-mind returns. We pay eligible return and exchange postage, with no restocking or processing fee. Refunds are initiated within 3 business days after receipt and inspection. Cancellation is available before dispatch. Our Return and Refund Policy and Shipping Policy provide full details.

Privacy, content and legal rights

Shopify hosts the store. Shopify and other providers process information to operate services, potentially in other countries. When enabled, enhanced Shopify services may use interactions across merchants and Shopify. See our Privacy Policy and Shopify’s Consumer Privacy Policy.

Protected content and branding may not be commercially reproduced without permission or another lawful basis. Do not interfere with security or submit fraudulent orders. Temporary service interruptions may occur. Nothing excludes mandatory warranties, remedies or liability that cannot legally be limited.

Kentucky law and applicable U.S. federal law govern, subject to mandatory consumer protections. Contact us to try to resolve disputes; access to competent courts and other legal remedies is preserved. No mandatory arbitration is imposed. Updates apply prospectively and do not change accepted orders without legal basis or agreement.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Shipping Policy

Where we deliver

We ship from the United States to the contiguous 48 states. We do not ship to Alaska, Hawaii, U.S. territories, international destinations or military APO, FPO and DPO addresses.

Fees and timing

Standard shipping is free with no minimum order. Prices include applicable sales tax, with no separate tax, handling or shipping charge added at checkout. These are domestic shipments; customers are not charged import duties or customs clearance fees by us.

Processing takes 1–3 business days. Cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders after cutoff, on weekends or U.S. public holidays begin processing the next business day. Business days are Monday–Friday excluding U.S. public holidays.

Transit after dispatch is estimated at 3–5 business days: approximately 4–8 business days total from the start of processing. Transit estimates are not guaranteed delivery appointments. We provide tracking by email after dispatch.

Delays and delivery problems

If we cannot dispatch within the stated period, we notify you of a revised date and offer agreement to the delay or cancellation with a full refund. Cancellation refunds are initiated within 3 business days, or sooner where legally required.

Contact us promptly to correct an address before dispatch. Changes after dispatch depend on the carrier. Report missing, damaged or incorrect deliveries with your order number. We investigate and arrange an appropriate replacement or refund when an order is not correctly fulfilled. A delivered tracking scan does not prevent a delivery claim. You are not required to resolve a carrier claim alone.

For parcels returned because of delivery issues, we discuss reshipment or refund; additional charges require prior explanation and agreement. See our Return and Refund Policy for 30-day returns and merchant-paid return shipping.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Contact Information

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Orders and returns

Include your order number and checkout email when asking about an order. Contact us before returning goods so we can provide prepaid postage and instructions. Our company address above receives U.S. returns. Do not email full payment card details or account passwords.

arborwell.shop is operated by ARBORWELL OFFICE SUPPLY LLC, trading as ARBORWELL. We offer stationery, reading and writing accessories, notebooks and planning paper products online.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Platform and responsibility

Shopify provides the e-commerce platform. ARBORWELL OFFICE SUPPLY LLC is the seller responsible for orders, product information, customer service and its obligations to customers.

Content and rights

Website branding and content are protected where applicable. Third-party marks remain their owners’ property; their display does not itself imply endorsement. Contact us with the relevant material and evidence of rights if you believe content infringes your intellectual property.

We take reasonable care with information and correct errors without removing obligations on accepted orders or mandatory consumer rights. External sites have separate operators, terms and privacy practices.

Our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy apply. Nothing in this notice overrides mandatory consumer protections or excludes liability that cannot lawfully be excluded. Send legal correspondence to the email or postal address above.

About Us

Everyday stationery, with a different point of view.

ARBORWELL brings together tools for reading, writing and planning: the bookmark that keeps your place, the writing accessory that makes a short pencil useful again, and the paper that turns a loose idea into a next step.

Three ways to make room for an idea

Reading & Annotation — bookmarks, reading guides, page clips and annotation notes.

Writing & Drawing — pencil accessories, geometry templates and straightedges.

Planning Paper — project notepads, meeting notebooks, weekly planners and task cards.

We focus on useful forms, tactile materials and clearly described products. Materials, dimensions and included quantities are listed on each product page so you can choose what fits your routine.

Shopping with ARBORWELL

Operated by ARBORWELL OFFICE SUPPLY LLC, our online store serves the contiguous 48 United States. Standard shipping is free, and eligible returns can be requested within 30 days of delivery with return postage paid by us.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

This policy explains cookies and similar technologies on arborwell.shop, operated by ARBORWELL OFFICE SUPPLY LLC.

Essential functions

Cookies are small files stored in a browser. Essential technologies support security, cart contents, checkout, authentication and privacy preferences. Session cookies expire when a session ends; persistent cookies remain until expiry or deletion.

Optional technologies

If enabled, preference, analytics or advertising technologies may help remember choices, assess store use or personalize advertising. Optional tools and their behavior depend on the actual store configuration; this policy does not state that any particular analytics or advertising provider is installed.

Your controls

Use cookie or privacy controls displayed by the store where available, or your browser’s settings to block or delete cookies. Essential functions may stop working if their cookies are blocked. Where applicable, you may opt out of sale, sharing or targeted advertising by contacting us. Recognized opt-out preference signals are honored where legally required.

Third-party services, including Shopify and checkout providers, may use technologies for their services. See our Privacy Policy and Shopify’s Consumer Privacy Policy for further information. We may revise this policy as technologies or requirements change.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

FAQ

Where do you ship?

The contiguous 48 U.S. states. Alaska, Hawaii, U.S. territories, international destinations and military addresses are excluded.

How much is shipping?

Standard shipping is free on all eligible orders, with no minimum purchase.

When will my order arrive?

Processing takes 1–3 business days, then transit takes an estimated 3–5 business days. Cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Weekends and U.S. public holidays are not business days.

Can I track my order?

Yes. Tracking is emailed after dispatch. Contact us if it has not arrived or stops updating beyond the estimated delivery period.

Are prices tax-inclusive?

Yes. Product prices are in USD and include applicable sales tax. We do not add separate sales tax, standard shipping or handling charges at checkout.

Can I cancel or change an address?

Contact us promptly before dispatch. After dispatch, an address change depends on the carrier; cancellation is handled through the return process.

Can I return something I no longer need?

Yes. Request a change-of-mind return within 30 days of receiving it. Items should be unused and complete after reasonable inspection. We pay eligible return postage and charge no restocking fee.

Do you offer exchanges?

Yes, subject to replacement availability. We pay eligible return and replacement shipping. Contact us first for instructions.

When are refunds issued?

Within 3 business days after receiving and inspecting an eligible return, to the original payment method. Your bank may take additional time to post the credit.

What if my order is damaged or incorrect?

Email your order number and details. Photos help where available. We investigate and arrange an appropriate replacement, exchange or refund at no necessary shipping cost to you.

Are pictured props included?

Only the items and quantities specified on a product page are included. Check each listing for materials and dimensions.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.

Terms of Sale

These terms apply to consumer purchases from arborwell.shop. The seller is ARBORWELL OFFICE SUPPLY LLC, trading as ARBORWELL. Read them together with our Terms of Service, Shipping Policy and Return and Refund Policy.

Products and prices

Product pages describe materials, dimensions, quantities and included items. Goods must conform to their descriptions. Prices are in USD and include applicable sales tax. Standard shipping is free with no minimum, and no separate tax or handling charge is added at checkout. Payment methods are those displayed at checkout.

Order acceptance

An order confirmation acknowledges receipt. Acceptance occurs when dispatch is confirmed. Legitimately declined orders, such as unavailable stock or failed payment, are explained and collected funds are refunded within 3 business days. A corrected price requires your agreement.

Delivery

U.S. dispatch to the contiguous 48 states only. Processing is 1–3 business days and transit an estimated 3–5 business days. Cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Weekends and U.S. public holidays are excluded. We supply tracking. If dispatch is delayed beyond the stated period, you may agree to a revised date or cancel for a full refund.

Returns and cancellation

Request returns or exchanges within 30 days after delivery, including change-of-mind returns. We pay eligible return and replacement postage and charge no restocking or processing fee. Refunds are initiated within 3 business days after receipt and inspection, with bank processing time additional. Orders can be canceled before dispatch.

Problems and legal rights

Report missing, damaged, defective or incorrect orders to us for investigation and an appropriate remedy. These voluntary arrangements do not remove mandatory legal rights. Kentucky law and applicable U.S. federal law apply subject to mandatory consumer protections. No mandatory arbitration is imposed.

ARBORWELL OFFICE SUPPLY LLC
994 US Hwy 27 South Ste 3
Cynthiana, KY 41031
United States

Email: support@arborwell.shop
Phone: +1 (417) 349-3112

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond within 48 hours; messages received while support is closed are handled when service resumes.